Business Continuity

1. Objectives

• • To ensure that The Survey Initiative has appropriate contingency plans in place in the event of any issue or event occurring with the potential to significantly impact the organisation’s ability to:
    • Provide high quality services to its customer; and/or
    • Maintain the confidentiality, integrity and availability of its information assets.

2. Scope

• • This plan applies to all processes, work activities and work areas under the control of the organisation.

3. Responsibilities

• • It is the responsibility of the Partners to ensure that sufficient resources are made available to enable this plan to be implemented, maintained and tested.
  • It is the responsibility of the Partners to ensure the implementation, maintenance and effectiveness testing of this plan and to report test results at management review meetings.
  • It is the responsibility of all employees to identify and report all instances that could impact the organisation’s ability to provide services to its customers.
  • It is the responsibility of all employees to maintain awareness of the continuity arrangements detailed in this plan that are relevant to them and the responsibilities assigned to them.

 4. Definitions

• • Business continuity event (BCE): Any issue or event occurring with the potential to significantly impact the organisation’s ability to provide high quality services to its customers, or maintain the confidentiality, integrity and availability of its information assets.

5. Associated Documents

• • All associated documents referred to in this procedure are highlighted in bold and underlined.

6. Testing

• • The arrangements detailed in this plan will be tested at least annually. Records of the test will be recorded using a Business Continuity Test Record.

7. Storage

• • This plan will be stored on our server

8. Priorities

• • For all BCEs occurring, the following processes and activities are prioritised:
    • Priority 1: Ensure the safety and welfare of the organisation’s employees, customers, contractors, visitors and the public;
    • Priority 2: Maintain customer access to the survey platform where required.
    • Priority 3: Restore access to employee email services;
    • Priority 4: Restore access to customer service software tools and supporting files;
    • Priority 5: Restore access to accounting software tools and supporting files;
    • Priority 6: Restore access to customer order processing tools and supporting files;
    • Priority 7: Restore access to all other business software tools and files;
    • Priority 8: Restore access to, and operation of, Abbey Farm premises.