Member surveys
Our member surveys help membership leaders and managers analyse survey results and identify the most effective actions to better engage and support their members.
high response rates, meaningful results
Bespoke surveys that maximise response rates, ensuring you get the insights you need
helpful experts, practical results
Our team makes the process easy, turning data into actionable outcomes
insightful analysis, meaningful change
We go beyond the data, providing insights that drive real impact
We are here to help you
Get expert survey support
Member satisfaction surveys
Understand how your members feel about their experience with your organisation. These surveys help you identify what’s working well and where improvements could make the biggest impact.
Member stakeholder surveys
Gain insight into the views of your wider network: funders, partners, volunteers or affiliates. These surveys support strategic planning by highlighting perceptions, expectations and opportunities for stronger alignment.
Member needs and expectations surveys
Ensure your services remain relevant and valuable by asking members directly what they need and expect. These surveys help prioritise resources and shape future offerings.
Member event and programme surveys
Evaluate the effectiveness of your events, training or programmes. These surveys gather timely feedback on content, delivery and outcomes to inform continuous improvement.
Member Pulse Surveys
Track member sentiment over time through short, focused surveys. Whether you want to measure engagement or monitor your Net Promoter Score, these tools offer regular insights to keep your approach responsive.
New member surveys
Learn what drew people to join, how they experienced your onboarding, and what matters most to them early on. Feedback from new members helps refine your welcome and integration strategy.
Member exit surveys
Find out why members leave and what might have made them stay. Exit surveys provide valuable learning that can inform retention efforts and strengthen future engagement.
More than a survey – a strategy tool
Listen to what really matters. Act on what makes the difference
Membership organisations thrive when their members feel heard, valued, and connected to your purpose. Our Membership Surveys are designed to help you truly understand the needs, expectations and experiences of your members – and turn those insights into action.
Whether you’re looking to improve retention, increase engagement, or shape future services, our expertly designed surveys will give you the clarity and confidence to move forward.
We don’t believe in one-size-fits-all. Your membership is unique – and your survey should be too.
We’ll work with you to shape the right questions, explore the right topics, and segment results in a way that brings real clarity. Whether your members are professionals, volunteers, subscribers or supporters, we’ll make sure the feedback is meaningful and actionable.
Have a question or ready to get started? Contact us today to discuss your goals – and let’s start turning feedback into progress.