Meet our experts
Committed to enhancing member engagement and driving results
Our experienced team has extensive experience in translating complex feedback into clear, actionable insights that support confident decision-making and positive change.
Member pulse surveys
Member pulse, engagement, and NPS surveys help you keep a finger on the pulse of your membership – tracking satisfaction, spotting trends, and acting on what matters most.
secure data, trusted compliance
We prioritise data privacy, meeting the highest standards to keep your information safe
high response rates, meaningful results
Bespoke surveys that maximise response rates, ensuring you get the insights you need
clear insights, confident decisions
Our reports turn complex data into actionable insights, helping you drive real change
Keep your finger on the pulse
Quick, focused surveys to track how your members feel
Short, regular surveys like pulse checks, engagement measurement and Net Promoter Score (NPS) give you a clear view of how your members are feeling in real time. They help you spot early signs of concern, and build a picture of how attitudes shift over time.
Whether you’re testing the impact of a new initiative or monitoring ongoing sentiment, these surveys offer a fast, effective way to stay connected to your members. We’ll help you ask the right questions, interpret the results, and take action that shows you’re listening.
Certified excellence:
Our accreditations
Our accreditations reflect our commitment to delivering the highest standards in quality, data security, and ethical research. They give you the confidence that our methods are rigorous, your data is secure, and the insights we provide are both reliable and actionable.
Knowledgeable and efficient
Working with Gary and the team feels like working with an extended department of our business. They’ve met our challenging time scales on two engagement projects now and it’s genuinely a pleasure to work with them. Friendly, professional, knowledgeable and efficient. Thanks to all involved.
Valued partners
Gary is an excellent account manager who is very responsive to the needs of the audience while fully prepared to hold his ground in terns of issues that may affect the integrity of the survey questions. The Survey Initiative are very responsive, recognise the conflicting time pressures on their customers, while turning work around in agreed timescales. They bring in a wealth of knowledge in surveying in our sector (HE) and are valued partners
More than a survey
A temperature check that drives action
Our pulse surveys go beyond quick polls. They’re a powerful tool for:
- Checking in with members on key issues, campaigns or initiatives
- Tracking sentiment, engagement or satisfaction between major surveys
- Spotting early warning signs of disengagement or dissatisfaction
- Testing reactions to new services, communications or policies
- Keeping your finger on the pulse – without overwhelming your audience
Tailored to you
Your timing, your focus, your questions
Pulse Surveys are short, sharp and strategic – but they still need careful design to deliver meaningful insight.
We’ll help you focus on the right topics, ask clear questions, and time your surveys to get high-quality responses. Whether you’re running a one-off pulse or a regular check-in, we’ll make sure the data is easy to interpret and act on.
Insight you can trust. Signals you won’t miss.
You’ll receive a concise, actionable presentation that highlights shifts in opinion, emerging concerns or quick wins. We can also support you with:
- Analysis of trends across multiple pulses
- Advice on when and how to follow up
- Integration with wider survey programmes
Our goal is to help you stay responsive and informed – so you can act on insight when it matters most.
Gary Cattermole
Declan Heffernan
Nicholas Prazzino
Our valued clients:
Proudly showcasing our customers
Listening leads to loyalty
Ready to listen? Let’s talk
When members are invited to share their views (and see that their voice leads to action) it builds trust, strengthens engagement, and improves retention.
A pulse survey isn’t just a quick check-in. It’s a valuable way to track how your members are feeling over time, spot shifts early, and respond with confidence.
If you’re ready to keep your finger on the pulse of your membership, we’d love to help. Whether this is your first survey or you’re looking to improve your current approach, we’ll guide you every step of the way.
Get in touch today!
Contact us today to discuss your goals — and let’s start turning feedback into progress.
Call us: 01255 870735
Email us: info@surveyinitiative.co.uk
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