Meet our experts
Committed to enhancing employee engagement and driving results
Our experienced team has extensive experience in translating complex feedback into clear, actionable insights that support confident decision-making and positive change.
Member satisfaction surveys
Our member satisfaction surveys help membership organisations understand what members value most and where improvements could strengthen retention and loyalty.
secure data, trusted compliance
We prioritise data privacy, meeting the highest standards to keep your information safe
high response rates, meaningful results
Bespoke surveys that maximise response rates, ensuring you get the insights you need
clear insights, confident decisions
Our reports turn complex data into actionable insights, helping you drive real change
Listen to what really matters
Act on what makes the difference
Member satisfaction surveys provide a clear picture of how your members feel about your services, communications, and overall experience. They highlight what’s working well and where improvements could increase loyalty and value for your members.
Whether you’re looking to improve retention, increase engagement, or shape future services, our expertly designed surveys will give you the clarity and confidence to move forward.
Certified excellence:
Our accreditations
Our accreditations reflect our commitment to delivering the highest standards in quality, data security, and ethical research. They give you the confidence that our methods are rigorous, your data is secure, and the insights we provide are both reliable and actionable.
A first-rate service
Gary and the team provide a first-rate service and high quality, meaningful, engagement survey results that you can act upon.
Service throughout was fantastic
I can honestly say I have no suggestions for improvement. The service throughout was fantastic – responsive, supportive, patient, analytical.
More than a survey
A strategy tool
Our member satisfaction surveys go beyond collecting feedback. They’re a powerful tool for:
- Identifying what your members value most – and what’s missing
- Understanding why members stay, leave or disengage
- Informing decisions around services, pricing, communications and events
- Tracking member sentiment over time
- Demonstrating your commitment to listening and improving
Tailored to you
Your members, your misson, your goals
We don’t believe in one-size-fits-all. Your membership is unique and your survey should be too.
We’ll work with you to shape the right questions, explore the right topics, and segment results in a way that brings real clarity. Whether your members are professionals, volunteers, subscribers or supporters, we’ll make sure the feedback is meaningful and actionable.
Insight you can trust. Action you can take.
You’ll receive a clear, insightful presentation that highlights what’s working, where improvements are needed, and how priorities differ across member groups. We can also support you with:
- Facilitated feedback workshops or action planning sessions
- Presentations to your leadership or board
- Benchmarking where available – to see how you compare
Our goal is to help you use the feedback to make confident, member-informed decisions.
Gary Cattermole
Jaime Johnson
Declan Heffernan
Our valued clients:
Proudly showcasing our customers
Listening leads to loyalty
Ready to listen? Let’s talk
When members are invited to share their views (and see that their voice leads to action) it builds trust, strengthens engagement, and improves retention.
A member satisfaction survey is more than an annual exercise. It’s a signal that your organisation listens, evolves, and is serious about delivering value to your community.
If you’re ready to better understand what your members really think, we’d love to help. Whether this is your first survey or you’re looking to improve your current approach, we’ll guide you every step of the way.
Get in touch today!
Contact us today to discuss your goals — and let’s start turning feedback into progress.
Call us: 01255 870735
Email us: info@surveyinitiative.co.uk
"*" indicates required fields