Meet our experts
Committed to enhancing employee engagement and driving results
Our experienced team has extensive experience in translating complex feedback into clear, actionable insights that support confident decision-making and positive change.
New member surveys
New member surveys help you understand first impressions, identify early gaps, and build stronger relationships from day one.
secure data, trusted compliance
We prioritise data privacy, meeting the highest standards to keep your information safe
high response rates, meaningful results
Bespoke surveys that maximise response rates, ensuring you get the insights you need
clear insights, confident decisions
Our reports turn complex data into actionable insights, helping you drive real change
Start strong, stay connected
Capture early feedback and shape an experience that lasts
The early stages of membership are critical. A new member survey gives you valuable insight into what attracted people to join, how well their expectations are being met, and whether anything is missing. It’s your chance to listen, learn, and lay the groundwork for long-term engagement.
We design surveys that ask the right questions at the right time – giving you clear, actionable feedback to improve onboarding, reinforce your value, and support lasting connections. With early insight, you can reduce drop-offs and shape a membership experience that gets stronger from day one.
Certified excellence:
Our accreditations
Our accreditations reflect our commitment to delivering the highest standards in quality, data security, and ethical research. They give you the confidence that our methods are rigorous, your data is secure, and the insights we provide are both reliable and actionable.
Really quick turnaround
Huge thank you to Gary, Jaime, Kath and the team at TSI. You responded to our requirements in a really quick turnaround time and added significant value to our survey design and outputs with your expertise. The facilitated workshop session post-survey was instrumental in getting us to a collective decision in terms of required action. Look forward to working with you again!
Definitely work with them again
The Survey Initiative have guided us expertly through our engagement survey- we will definitely work with them again.
More than a survey
A tool for onboarding and retention
Our new member surveys go beyond first impressions. They’re a smart tool for:
- Understanding why people join – and what they hope to gain
- Assessing the onboarding experience and early engagement
- Identifying gaps between expectations and delivery
- Spotting opportunities to improve welcome materials, services or comms
- Laying the groundwork for stronger, longer-term relationships
Tailored to you
Your members, your welcome, your opportunity
First impressions matter. A well-designed new member survey helps you understand how yours are landing – and where you can improve.
We’ll help you explore what motivated people to join, how they experienced the sign-up and onboarding process, and what they need in those critical first months. Whether your members are individuals or organisations, we’ll make sure the insight supports both retention and growth.
Insight you can trust. Loyalty you can build.
You’ll receive a focused presentation showing what’s working, what’s missing, and how to better support new members. We can also support you with:
- Recommendations to strengthen onboarding and early engagement
- Presentations to your membership or engagement team
- Analysis across cohorts to track improvement over time
Our goal is to help you turn new joiners into long-term, satisfied members – from day one.
Jaime Johnson
Emily King
Euan Hawthorne
Our valued clients:
Proudly showcasing our customers
Listening leads to loyalty
Ready to listen? Let’s talk
When members are invited to share their views (and see that their voice leads to action) it builds trust, strengthens engagement, and improves retention.
A membership survey is more than an annual exercise. It’s a signal that your organisation listens, evolves, and is serious about delivering value to your community.
If you’re ready to better understand what your members really think, we’d love to help. Whether this is your first survey or you’re looking to improve your current approach, we’ll guide you every step of the way.
Get in touch today!
Contact us today to discuss your goals — and let’s start turning feedback into progress.
Call us: 01255 870735
Email us: info@surveyinitiative.co.uk
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