Virtual Focus Groups

We have entered a world where virtual focus groups are becoming the norm. Over the past few months many of us will have ventured into the digital world of Zoom, Skype and Teams calls.  For some of us, it’s been a new experience, with a steep learning curve. We...

Engaging with employees in times of crisis

Since the World Health Organisation declared Covid-19 a global pandemic earlier this month, work and personal lives have been greatly disrupted by the crisis, meaning engaging with employees is as important as ever. Mental, physical and emotional distress has arisen as the virus sends a shock throughout society. Presented...

Effective Written Communication

Whilst it’s not the only way to communicate, but effective written communication in the workplace is extremely important and relevant. ‘Time is money’ and the more time wasted on inaccurate and lost messages, the more money a business loses. For example, lack of detail in a memo or email...

Wendy the Wagtail and her lessons in communication

The incident got us talking about communication and assumptions.  The initial exclamation from my colleague hadn’t given enough information; and on first glance it did look very much like Wendy had collapsed.  It was only when I got up and went to look for myself, and when we waited...

The shadow!

I’m a huge fan of learning from ‘people’ and more importantly ‘listening’.  I’ve always felt that you can understand a situation or a person much better if you listen and listen well – some of the best CEOs that I’ve met are those who don’t speak first – they...

Corporate Identity – How Important?

Corporate identity is a lot more than just a logo stamped onto all and sundry. It is also the way in which an organisation presents itself to the public, such as its customers and investors as well as its employees. It is a projection of the desired image of...